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Welcome to TrueBooks

What TrueBooks does, what you need before you start, and a 5-minute walkthrough of your first sign-in.

Connecting your Amazon Seller account

Walk through the SP-API authorisation flow — region picker, marketplaces, and what to do if the redirect fails.

Connecting Xero

Authorise a Xero organisation, pick the right tenant, and sync your chart of accounts into TrueBooks.

Account & tax mappings

Map each transaction category to the right Xero account and tax rate. UK tax-code gotchas explained.

What is a settlement?

The 14-day cycle Amazon disburses on, what's inside a settlement file, and how TrueBooks reads it.

How TrueBooks classifies lines

From ItemPrice.Principal to FBAPerUnitFulfillmentFee — how raw rows turn into Xero invoice lines.

UK VAT & Marketplace Facilitator orders

Why some orders show zero VAT, the OUTPUT tax-type suffix, and how MF orders flow to Xero.

Posting, rolling back & reposting

How invoice numbers and references work, how to reverse a posting safely, and avoiding duplicates.

Backfilling history & the 90-day window

Pull the last few months of settlements automatically, and what to do for anything older.

Manually importing a Flat File V2

Drag-drop a settlement .txt from Seller Central straight into TrueBooks.

VAT audit & financial analytics

Cross-check your quarterly VAT return against TrueBooks's breakdown, and get a financial summary by category.

Understanding Amazon fees

Every Amazon fee category explained — what it is, how it appears in the settlement, and how TrueBooks books it.

Inventory & COGS

Every SKU pulled live from Amazon, per-SKU cost entry with bulk CSV upload, and automatic Cost-of-Goods-Sold injection on every Xero invoice.

Plans, pricing & billing

How elastic volume-based pricing works, what counts as an order, when you're charged, and how to manage your subscription.

Privacy, security & data retention

Encryption, two-factor auth, brute-force protection, retention windows and how we handle your data.

Troubleshooting & FAQs

"Why didn't this settlement post?" "Why is VAT off by a few pence?" Quick answers and recovery steps.