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Plans, pricing & billing

TrueBooks uses elastic, volume-based pricing — you pay for the scale of your business, not for a fixed plan tier you might outgrow. Here's exactly how the model works.

How elastic pricing works

At the end of each calendar month, TrueBooks counts the total number of orders that flowed through the settlements it processed for your workspace during that month. That count determines which pricing tier applies for the month, and you're billed accordingly.

There is no plan to pick in advance, no annual commitment, and no upgrade or downgrade to manage. If your order volume is low one month (say, post-Christmas slowdown), you pay the lower tier for that month. If it spikes, you pay the higher tier. You're only ever charged for what you actually used.

Pricing tiers

All prices are in GBP and inclusive of any applicable taxes. The effective cost-per-order shown is the worst case at the very top of each band — sellers running mid-tier pay proportionally less per order.

What counts as an order?

An order is a single customer transaction — one line in Amazon's settlement report under a unique order ID. Multi-item orders count as one order, not one per item. Refunds are not counted as additional orders — they're part of the same transaction as the original sale. Only orders are counted; fees, adjustments, and reimbursements do not add to the count.

If you sell across multiple Amazon marketplaces connected to the same TrueBooks workspace, orders from all marketplaces are summed together for the purpose of the monthly count. Connecting a second marketplace mid-month doesn't reset the counter — the count runs from the 1st to the last day of the month regardless of when connections were added.

Peak periods and volume spikes

Amazon sellers almost always experience order spikes — Black Friday, Cyber Monday, Christmas, Prime Day — and your TrueBooks bill reflects reality: the month when 3,000 orders flow through is charged at the 2,501–5,000 tier; the following quiet January at 800 orders drops back to the 501–1,000 tier. There are no penalties and no minimum commitments. You pay more when business is good, less when it's quiet, automatically.

You can watch your running total in real time from Settings → Billing. The current month's order count updates as TrueBooks imports each settlement, so you can see at a glance where you're tracking and whether a peak looks like it'll push you into the next tier before the month closes.

If your count is approaching a tier boundary mid-month, TrueBooks will show a notification banner on the Billing page — not an alarm, just a heads-up so the next invoice isn't a surprise. There's nothing you need to do; the tier adjusts automatically at month-end based on the final count.

The 30-day free trial

New accounts start with a 30-day free trial. During the trial you have full access — you can connect Amazon and Xero, run backfills, post settlements, and use all analytics features. Your payment card is not charged during the trial.

If the trial ends without a subscription, your workspace moves to read-only mode. You can still view previously imported settlements and their Xero posting history, but you can't post new settlements or run new backfills until you subscribe. All your data is retained; there's nothing to re-do when you come back.

Extending your trial

If you're mid-evaluation and need more time — waiting on a settlement to arrive, or working through a mapping question with your accountant — email support@truebooks.co.uk and we'll extend it. We'd rather you have enough time to evaluate properly than rush into a subscription.

Billing and payment

Billing runs on the first day of the month for the previous month's usage. Payment is by credit or debit card, processed via Stripe. Your card details are stored securely with Stripe — TrueBooks never holds the full card number. You can update your payment method at any time from Settings → Billing.

If a payment fails (card expired, insufficient funds, etc.), TrueBooks retries on the 3rd and 7th day after the initial failure. If it still hasn't cleared after 7 days, your workspace moves to paused mode and you'll receive an email explaining the issue. Updating your card in Settings → Billing triggers an immediate retry.

Viewing your billing history

The Settings → Billing page shows your current subscription status, the current month's order count, the next billing amount (estimated based on the count so far), and a full history of past invoices you can download as PDFs. Each invoice shows the date, order count, tier, and amount charged.

Cancelling

Cancellation is self-serve from Settings → Billing → Cancel subscription. Your workspace stays active until the end of the period you've already paid for, then moves to read-only. There are no cancellation fees and no lock-in. Your settlement data and Xero posting history remain intact indefinitely; if you come back, your workspace resumes exactly where you left off.

Multi-marketplace billing

All marketplaces connected to a single TrueBooks workspace are covered under one subscription. If you sell on Amazon UK, Amazon DE, and Amazon FR through three connected accounts in the same workspace, the order count is pooled and you pay one monthly bill — not one per marketplace. Each marketplace connection is an independent SP-API authorisation, but they share the same billing umbrella.